Frequently Asked Questions
Timeshare Software FAQ for timeshare management software and industry professionals. Everything you need to know about our software!
How do I get started?
Once we determine that our software is the right fit for you, we will help you every step of the way with integration and onboarding process. We work with you to get all the data so that we can setup your account based on what you need TSS Rhea for. We will provide all the training you need – online or on-site. Before you go Live, we will make sure you are ready to go and confident in using Rhea for all your resort operations. To get started, please call or our email us here.
Do you have an information packet I can share with my board?
Yes, please download our flyer, which contains insights about our company and the services we offer.
How does the Owner Portal work?
Owner Portal is fully integrated with TSS Rhea. Once your owners register their account, they are able to maintain their ownership/s and pay outstanding dues online. Their payments or reservations are, then, automatically synced into the PMS.
How to make the switch?
When you’re ready to transition to TSS Rhea from your current software, you can leave it all to us and you won’t need to worry about a thing. Our team of timeshare software experts will be with you every step of the way and will make sure that your account setup, ready to go, and training is completed before you cancel your other subscriptions. If you have more questions or you are still unsure, please give us a call at +1.239.465.4630 or email us here.
Who are your clients?
Our clients are timeshare resorts, vacation clubs and management companies. To see feedback from our clients, please visit our Testimonials page or Capterra for more.
How much does it cost to use your software?
Our prices vary, depending on the size of your resort/s. Because our applications are cloud-based, your total cost of ownership is one of the lowest in the market, and you do not need to spend money on additional equipment, servers or maintenance and technical staff.
How do I get started?
We would love to talk to you so that we can determine if TSS Rhea is the right fit for your needs. Once we learn more about your property, we will provide you with a competitive quote for our application and services. Please request a demo to experience TSS Rhea and what it can do for you.
Are the data migration costs sky high or affordable?
At TSSI, we go out of our way to keep our integration costs well below the average high hourly costs of other resort management companies, and our hourly fees will put a smile on your face. At TSSI, our experience and efficiency with implementations and integrations coupled with our low hourly fees make us very affordable.
Training and Support
What support do you offer?
Our preferred method of support is via email, however, we also have U.S. phone lines for non-emergency support and 24/7 support for any urgent support requests, i.e. “TSS Rhea is not accessible.”
How to make the switch?
If you’re ready to make the transition to TSS Rhea, our team of timeshare software experts will be with you every step of the way. We make sure that your account setup, ready to go, and training is completed before you cancel your other subscriptions. If you have more questions or you are still unsure, please give us a call at +1.239.465.4630 or email us here.
How does training work?
Once your account is setup, we will provide online and/or on-site training depending on your needs. At TSSI, we take our clients’ success very seriously and having the ability to take advantage of all that our software has to offer is a key to your success.
What does the training process look like?
The account configuration and training process usually takes 60 days from the date of signing the contract and making the commitment. However, in some cases, it could take longer, depending on you and your availibility.
Is the software web-based?
Yes. We power our servers with Oracle in the cloud, so that you get access everywhere, everytime, with no extra cost for equipment and maintenance.
Is the software up-to-date, out-of-date or on its way out?
This is an important question. Finding the answer isn’t always easy when searching for new software to manage your everyday repsonsibilities, customers, properties, and reports. TSS Rhea runs on the most up-to-date technology available and we routinely update it to make sure that you and your customers have easy access at all times.
Do I need special hardware or servers?
You don’t need to host anything because our software is in the cloud. Therefore, you won’t need hardware, servers, or an IT team. All you need is a computer and access to the internet.
Are the modules and reports customizable?
TSS Rhea doesn’t actually have modules because it is one seamless program that we customize to fit your needs. Our reports are highly flexible and powerful, providing you with a variety of filters to extract or access any data that you need to successfully run your business.
Do you offer training?
If you have questions about TSS Rhea at any point or need to bring on new team members, we are just a phone call or email away. Our goal is to ensure you get the most out of our software, where and when it counts. We’ll be there to support you every step of the way.
TSS Rhea Features Questions
Can you have unlimited users at no extra cost?
You can create unlimited End-Login users. We determine the number of concurrent users depending on the size of your company and team.
Is there a commissions module?
TSS Rhea has a commission functionality that comes with the software and we do not separate modules. Therefore, you can easily track who rents what and who needs to get paid. Also, you are able to print your checks directly through the system and track previous payments and outstanding invoices.
Can the software send batch emails?
Yes. With TSS Rhea you can send out batch emails of invoices, invitations, documents, and other information.
Is the timeshare software configurable with the other products that we need?
Yes, if the API allows it, we are able to integrate your third party software with TSS Rhea. We have designed our software to fully integrate with third-party systems and tools.
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The software is powerful, flexible and very cutomizable.
– Corrie Gibb
Northwynd Resort Porperties